PRIVACY POLICY

THE LEGAL BASIS AND PURPOSE FOR COLLECTING YOUR DATA

Data collected by this site is used to:

  • Take and fulfil customer orders

  • Administer and enhance the site and service

  • Monitor customer account status beyond that required for individual purchases

  • Disclose information to third parties for goods delivery purposes

We can collect and process your data with your consent and to comply with contractual obligations. 

If the law requires us to we can pass your details over to law enforcement.

WHEN DO WE COLLECT YOUR DATA?

  • When you visit our website and use your account to buy products and/or redeem vouchers on the phone, in our shop or online

  • When you make a guest checkout/purchase online

  • When you create any post or comment via one of our social media accounts

  • When you contact us regarding queries or complaints, and we take details to contact you

  • When you leave reviews on our products


WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT?

  • Details of your interactions with us online

  • Analytics regarding your visits to our website 

  • Product reviews or comments on products

  • Details you may provide so we can respond to queries. 

HOW WE USE YOUR DATA

We may disclose your information to the following types of third parties for the purposes described in this policy:

  • Payment information may be shared with finance companies in order to complete transactions

  • Your comments and ratings may be shared with reviewing agencies 

  • Your social media comments may be shared 

  • Operational companies in order to complete shipping 

  • Hosting companies in order to run our email servers 

  • IT companies in order to run our website

DATA RETENTION PERIOD 


We will only keep your data for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely or anonymised.

For example, when you place an order online as a guest, we’ll keep the personal data you give us so we can complete your order. At the end of the completed transaction your details will not be retained.

THE RIGHTS AVAILABLE TO INDIVIDUALS IN RESPECT OF THE PROCESSING

You have the right to request:

  • Access to the personal data we hold about you

  • Corrections to your personal data when incorrect, out of date or incomplete

  • That we cease any consent-based processing of your data after you have withdrawn consent

  • That we stop the use of your personal data for direct marketing activity through all channels or select channels (such as email newsletters). We must always comply with your request.

To ask for your information to be withdrawn contact us via the contact link on our websit. We may ask you to verify your identity before we proceed with any request you make under this Privacy and Cookie Policy.

THE RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to file a complaint with the Information Commissioner’s Office.

If you are based outside the UK, you have the right to file your complaint with the relevant data protection regulator in your country of residence.

COOKIES

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. These cookies are used to collect information about how visitors use our site.  The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.

  • Google Maps. 

We're giving you this information in order to comply with the relevant legislation.